.complaint-hero-section{max-width:780px;margin:48px auto 40px;display:flex;flex-direction:column;align-items:center;text-align:center;gap:16px;padding-inline:16px}.about-hero-badge{display:inline-flex;align-items:center;background-color:#f9f9f9;border:1px solid #e9e9e9;color:#90aa05;font-weight:700;font-size:13px;padding:8px 18px;border-radius:1000px}.about-hero-title{font-size:32px;font-weight:800;color:#121212;margin:0}.about-hero-desc{font-size:15px;font-weight:400;color:#8d8d8d;line-height:190%;margin:0}.complaint-process-row{max-width:700px;margin:0 auto 56px;display:flex;align-items:flex-start;justify-content:space-between;padding-inline:16px}.process-step{flex-direction:column;text-align:center;width:140px}.process-icon,.process-step{display:flex;align-items:center}.process-icon{width:56px;height:56px;background-color:#f9f9f9;color:#b6d70c;border-radius:50%;justify-content:center;margin-bottom:12px;border:1px dashed #d1d5db}.process-icon svg{width:28px;height:28px}.process-step h4{font-size:14.5px;font-weight:800;color:#121212;margin:0 0 6px}.process-step p{font-size:13px;color:#8d8d8d;line-height:160%;margin:0}.process-line{flex:1 1;height:2px;background-color:#e9e9e9;margin-top:28px;margin-inline:12px}.complaint-form-wrapper{max-width:700px;margin:0 auto 80px;padding-inline:16px}.complaint-tabs{display:flex;background-color:#f9f9f9;border-radius:16px 16px 0 0;border:1px solid #e9e9e9;border-bottom:none;overflow:hidden}.tab-btn{flex:1 1;display:flex;align-items:center;justify-content:center;gap:10px;background:transparent;border:none;padding:20px;font-size:15px;font-weight:700;color:#64748b;font-family:inherit;cursor:pointer;transition:all .3s ease}.tab-icon{width:22px;height:22px}.tab-btn:hover{color:#121212}.tab-btn.active{background-color:#ffffff;color:#b6d70c;box-shadow:inset 0 -3px #b6d70c!important}.complaint-form-container{background-color:#ffffff;border:1px solid #e9e9e9;border-radius:0 0 16px 16px;padding:32px;box-shadow:0 8px 32px rgba(0,0,0,.02)}.complaint-form{display:flex;flex-direction:column}.form-grid-2{display:grid;grid-template-columns:1fr 1fr;grid-gap:20px;gap:20px}.input-group{display:flex;flex-direction:column;gap:8px}.input-group label{font-size:14px;font-weight:600;color:#121212}.input-group input,.input-group textarea{width:100%;background-color:#ffffff;border:1px solid #d1d5db;border-radius:12px;padding:14px 16px;font-size:14.5px;color:#121212;font-family:inherit;outline:none;transition:all .2s ease}.input-group textarea{resize:vertical}.input-group input::placeholder,.input-group textarea::placeholder{color:#a1a1aa}.input-group input:focus,.input-group textarea:focus{border-color:#b6d70c;box-shadow:0 0 0 4px rgba(182,215,12,.1)}.mt-16{margin-top:16px}.mt-24{margin-top:24px}.btn-complaint-submit{margin-top:32px;background-color:#040b0c;color:#ffffff;border:none;border-radius:12px;padding:16px;font-size:15px;font-weight:700;font-family:inherit;cursor:pointer;transition:all .3s ease}.btn-complaint-submit:hover{background-color:#b6d70c;color:#121212}.track-notice{display:flex;align-items:flex-start;gap:12px;background-color:#f9f9f9;border-right:3px solid #b6d70c;padding:16px 20px;border-radius:12px;margin-bottom:24px}.track-notice-icon{width:24px;height:24px;color:#90aa05;flex-shrink:0}.track-notice p{font-size:14px;color:#64748b;line-height:180%;margin:0}.fade-in{animation:fadeInTab .3s ease forwards}@keyframes fadeInTab{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}@media (max-width:768px){.complaint-hero-section{margin:32px auto}.about-hero-title{font-size:24px;line-height:150%}.about-hero-desc{font-size:14px}.complaint-process-row{flex-direction:column;align-items:flex-start;position:relative;gap:0;margin-bottom:48px;padding-inline:20px}.process-line{position:absolute;top:20px;bottom:20px;right:47px;width:2px;height:auto;margin:0;z-index:1}.process-step{display:flex;flex-direction:row;align-items:center;text-align:right;width:100%;max-width:100%;gap:16px;margin-bottom:28px;z-index:2}.process-icon,.process-step:last-child{margin-bottom:0}.process-icon{flex-shrink:0;background-color:#f9f9f9;box-shadow:0 0 0 6px #ffffff}.process-step h4{font-size:15px;margin-bottom:4px}.complaint-tabs{flex-direction:row;border-radius:16px 16px 0 0}.tab-btn{padding:16px 10px;font-size:14px;gap:6px;box-shadow:inset 0 -2px 0 transparent!important}.tab-btn.active{background-color:#ffffff;box-shadow:inset 0 -3px 0 #b6d70c!important}.tab-icon{width:20px;height:20px}.complaint-form-container{padding:24px 20px}.form-grid-2{grid-template-columns:1fr;gap:16px}.input-group input,.input-group textarea{font-size:14px;padding:12px 16px}.btn-complaint-submit{margin-top:24px;padding:14px;font-size:14.5px}.track-notice{flex-direction:row;align-items:flex-start;padding:16px;border-right:4px solid #b6d70c}}